Terms of service

Terms of Service

Welcome to Zambi Skin. By accessing or purchasing from our website (www.zambiskin.com), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. General

  • Zambi Skin is an online skincare store providing beauty and personal care products.

  • By placing an order, you confirm that you are at least 18 years old or have the consent of a parent/guardian.

  • We reserve the right to update, change, or replace any part of these Terms of Service at any time.

2. Products & Availability

  • All products are subject to availability.

  • We reserve the right to discontinue any product at any time without prior notice.

  • Product descriptions and pricing are subject to change without notice, though we strive for accuracy at all times.

3. Orders & Payment

  • All orders must be paid in full before shipping.

  • We accept the payment methods listed at checkout.

  • Providing false or fraudulent information when placing an order may result in cancellation.

4. Shipping & Delivery

  • Delivery times are estimates and may vary due to factors beyond our control.

  • Zambi Skin is not liable for delays caused by third-party couriers.

5. Returns & Refunds

  • Returns must be requested within 24 hours of delivery (see our Refund & Return Policy for full details).

  • Refunds are processed within 5 business days after the returned item is received and inspected.

6. Intellectual Property

  • All content on our website, including text, images, logos, and product designs, is the property of Zambi Skin and may not be reproduced without permission.

7. Limitation of Liability

  • Zambi Skin is not responsible for any allergic reactions, skin irritations, or other adverse effects from product use. Please read ingredient lists carefully and conduct a patch test before use.

  • We do not guarantee specific results as individual skin types vary.

8. Governing Law

  • These Terms of Service are governed by and construed in accordance with the laws of Kenya.