Shipping policy

Shipping Policy

At Zambi Skin, we aim to ensure your order reaches you quickly and in perfect condition.

1. Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Timeframes

Shipping durations vary depending on your location:

• Within Nairobi: Estimated delivery within 1–2 business days after dispatch.

• Major Towns in Kenya: Estimated delivery within 2–4 business days after dispatch.

• Remote Areas in Kenya: Estimated delivery within 3–5 business days after dispatch.

Please note: Delivery times are estimates and may be affected by factors beyond our control such as courier delays, weather conditions, or public holidays.

3. Shipping Fees

• Shipping fees are calculated at checkout based on your location.

• Occasionally, we may offer free shipping promotions — these will be clearly communicated on our website or social media channels.

4. Order Tracking

• Once your order is dispatched, you will receive a confirmation message or email with tracking details (where applicable).

5. Delivery Issues

• If your package arrives damaged, missing items, or is incorrect, please contact us within 24 hours of delivery for assistance.

• Zambi Skin is not responsible for orders lost due to incorrect address details provided by the customer.

6. International Shipping (Optional — include if you plan to ship outside Kenya)

• International orders are currently limited and may have longer delivery times (typically 7–21 business days depending on location).

• Customers are responsible for any customs duties, taxes, or import fees charged by their country.